The HIPAA Privacy and Security Rules including enhancements from The HITECH Act of 2009 and the Omnibus Rule of 2013, and The CAN-SPAM Act of 2003. This is recommended for all employees of Call Center Organizations having access to protected health information (PHI) and who need awareness training in HIPAA privacy and security rules.
Any single individual who works for an organization that provides preventive, curative, promotional, or rehabilitative health care services in a systematic way to patients, people, families, or communities.
The call center is a centralized office used for receiving or transmitting a large volume of requests by telephone. Different types of healthcare-related call centers are for: Billing, Collection, Patient communication, Medical insurance, Dental insurance, Vision insurance, medical answering services.